Delivering great customer experience is an inside job! This is the second in a two-part review of a CCMA and BT sponsored Customer Engagement seminar held in January 2016 to kick start the Year of The Customer. Part 2 explores the critical role played by an organisation’s culture in delivering […]
Yearly Archives: 2016
Customer Engagement in the Year of Emotion This is the first in a two-part review of a CCMA / BT sponsored Customer Engagement seminar held in January 2016 to kick start the Year of The Customer. This first part explores the critical role of making customers FEEL valued. Part two […]